Frequently asked questions

Pick the service, write a title and a short description, attach photos, then set the location and time and send the request. Offers usually arrive within minutes.

Your request goes to approved technicians in that specialty near you and stays open for offers for 30 minutes, or until the maximum number of offers (5) is reached. You compare them by price, rating and warranty, and pick one.

Every approved technician has a unique code shown on their profile. If you liked a technician’s work, enter their code when creating a request and it goes straight to them.

If no offer arrives within 24 hours, the request is cancelled automatically and we notify you — you pay nothing. You can request again with another time or a clearer description.

A flat platform fee of SAR 24.00 per service request, plus 15% VAT on the service after any discount, including the fee. You see the full total before you pay.

After you approve the completed work. If you neither approve nor open a dispute within 48 hours of the technician closing the job, the amount is released automatically.

Maintenance requests are paid in the app only (mada, Apple Pay, cards, wallet) so your money stays protected until you approve. Cash on delivery is available for store orders only.

The technician sets it in their offer and it appears on your invoice. If none is set, it is 3 months from the completion date.

From the request page in the app, choose “Open dispute”, pick a reason and attach photos. Any unreleased amount is frozen immediately and our team resolves the dispute within 24 hours.

Yes, from the request page, with a reason. Before you accept an offer there is no charge; after payment, the amount is refunded to your wallet under the Warranty, Cancellation and Refund Policy.

Don’t approve the job — open a dispute from the request page. Your money stays with us until the dispute is resolved, including when the fault returns during the warranty period.

Once confirmed, you follow each stage in the app, then track the driver on the map to your door. You receive it with a pickup code, plus a signature and photo as proof of delivery.

Each cart is for one store, so your order comes with a single driver and arrives faster.

Download the Maintenance & Delivery technician app, register your details, specialties and work zones, and upload your ID and certificates. Our team reviews your application and notifies you once approved.

Apply on the Store Partners page and our team will contact you to complete onboarding and list your products.

In the app: Account → Delete account, or from the Delete Account page on this site. We delete or anonymise your data and keep only what the law requires, such as tax invoices.

Your contact details are only shown to the technician after payment, and all chat stays recorded in the app.